To book a new appointment / submit an admin query, please click the following link: https://florey.accurx.com/p/M85680

Click the Patient Access banner above to book an appointment online or use the contact us online banner for online consulting.

We operate an appointment system at all times. A seperate appointment is needed for each patient.

Appointments can be requested via the telephone or face to face. Please ring as early as possible for same day appointments.

Languages Spoken: English, Urdu, Hindi and Punjabi.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Cotterills Lane Surgery is a member of My Healthcare and can offer evening and weekend face to face GP, Nurse and Healthcare Assistant appointments from Burbury, Fernbank, Fernley, Harborne, River Brook and West Heath Hubs. The extended hours appointments will be booked by our reception staff as usual but patients will be seen at whichever Hub is the most convenience for them.  The addresses of the 5 Hubs plus the telephone numbers to ring if you needed to cancel or change an appointment are: 

• Burbury Medical Centre, 311 Burbury Street, Birmingham B19 1TT. Appointment cancellation telephone no. 07424 041608
• Fernbank Medical Centre, 508-516 Alum Rock Road, Birmingham B8 3HX. Appointment cancellation telephone no. 0121 326 3600
• Fernley Medical Centre, 560 Stratford Road, Birmingham B11 4AN. Appointment cancellation telephone no. 07561 109028 
• Harborne Medical Practice, 4 York Street, Birmingham B17 0HG. Appointment cancellation telephone No. 0121 427 5246
• River Brook Medical Centre, 3 River Brook Drive, Birmingham B30 2SH. Appointment cancellation telephone no. 0121 433 8910
• West Heath Medical Centre, 194-196 West Heath Road, Birmingham B31 3HB.

Appointment cancellation telephone No. 0121 483 2122.

We are also able to offer our patients telephone consultations with either a GP or pharmacist based in MyHealthcare’s Virtual Hub at West Heath Medical Centre.  The call will be booked by our reception staff for a time that is convenient to you.  

Please ask a member of our staff if you would like further information.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

To access urgent care or urgent treatment centres, you will need to call NHS 111 or visit NHS 111 online first to speak to a professional who, if appropriate, can make an appointment for you.

These are the Urgent Treatment Centres within the Birmingham and Solihull area that NHS111 has access to:

Erdington Urgent Treatment Centre

Stockland Green Primary Care Centre, 192 Reservoir Road, Erdington, Birmingham, B23 6DJ

Open 10:30 – 22:30, seven days a week, for anyone over one year old.

North Birmingham Urgent Treatment Centre

Treatment Centre, Ground Floor, Good Hope Hospital, Rectory Road, Sutton Coldfield, Birmingham, B75 7RR

Open 08:00 – 20:00, seven days a week

Solihull Urgent Treatment Centre

Solihull Hospital, Lode Lane, Solihull, B91 2JL

The UTC is open 08:00 – 20:00, seven days a week, providing urgent care for common issues

South Birmingham GP Urgent Treatment Centre

15 Katie Road, Selly Oak, Birmingham, B29 6JG

Open 08:00 – 20:00, seven days a week, for anyone over one year old.

Summerfield Urgent Care Centre

First floor, 134 Heath Street, Winson Green, Birmingham, B18 7AL

Open 08:00 – 20:00, seven days a week, for anyone over one year old.

Washwood Heath Urgent Care Centre

Washwood Heath Health and Wellbeing Centre, Clodeshall Road, Washwood Heath, Birmingham, B8 3SN

Open 08:00 – 20:00, seven days a week, for anyone over one year old.

The front entrance has access for wheelchairs. We also have a car park for the use of patients however we cannot accept responsibility for loss or damage to vehicles. Please do not leave valuables in your car.

We have a ‘One Problem Per Consultation’ policy

We kindly ask that all patients try and stick to our ‘One Problem Per Consultation’ policy. The main reason for this request is for clinical safety.

We know that getting an appointment with the doctor is sometimes difficult and that some patients ‘save’ their problems and present them to the doctor at the same time, with or without a list. We also know that the clinician may run late. All of this increases the tendency for patients to present multiple problems to their Doctor/Nurse at one consultation.

Each appointment is only 10 minutes long. Ten minutes is not a lot of time, even for just one problem, e.g., 1 minute to get to the doctor’s room and sit down, 3 minutes to tell a history, 3-4 minutes to perform a targeted examination, 2 minutes to explain, advise and treat. There is no time left in the ten minutes to write up notes, fill out forms, dictate referrals or speak to other team members for advice.

Presenting the clinician with multiple problems means that there is a real increased risk that mistakes will be made and things missed as the clinician may be inclined to rush, particularly if other patients are waiting.

One of Primary Care’s main purposes is to detect serious diseases early.

Presenting multiple problems to the clinician increases the difficulty of this task – it is like finding the ‘needle in a haystack’.

Doctors cannot see huge numbers of patients with multiple problems and continue to practice safely and effectively. A stressed doctor will struggle to be a good and safe doctor.

We do consider that GP appointments are a limited resource and we would kindly ask that such a service be used with care and consideration.

Therefore please do not be offended if the doctor asks you to rebook for your other problems. We are working in your best interests to keep you safe.

We would always encourage patients to book double appointments if there are two problems that need discussing.