We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately. 

If you would like to complain to someone outside of the surgery you can contact Birmingham and Solihull ICB via the following details:

• Write to: NHS Birmingham and Solihull Integrated Care Board, Patient Experience and Complaints Team, Alpha Tower, 8th Floor, Suffolk Street Queensway, Birmingham, B1 1TT
• Email for complaints and patient enquiries: bsol.patientexperience@nhs.net
• Call: 0121 203 3313
• https://www.birminghamsolihull.icb.nhs.uk/contact-us/compliments-concerns-and-complaints

Or

Get in touch with:

Healthwatch Birmingham and Solihull

PO Box 16875- Brimingham- B16 6TN

Telephone: 08006525278

Email: info@healthwatchbsol.org.uk

https://healthwatchbsol.org.uk/contact-us/